1. APPLICABLE RULES: The included excursions are organized and carried out by Ciao Florence on the basis of the Florence Province Administrative Authorization N 425 dated 24/01/1995. The program conforms to the requirements of the verified text of L.R.T. 16/94 (Tuscan Regional Law). Notwithstanding any contrary clause the contract is subject to the provisions of law n°1084 dated 27/12/77 as ratified and implemented relative to travel contracts and the EEC directive 90/314.

2. TOURS: All of the excursions need a minimum of 6 people to operate. Bookings are subject to place and language availability. During our tours, our Official Guides and Accompanying Services can be performed in various languages. The English and Spanish languages are always guaranteed but not French and German, for which there must be a minimum of 4 people.

3. ISSUE OF VOUCHERS: The client must receive either by the Tour Operator or by the booking centre contacted, a voucher to be presented at the beginning of the tour.

4. CANCELLATION DONE BY THE CLIENT: In order not to incur penalties for cancellations of excursion bookings, these must be communicated to the Tour Operator in writing, at least 2 (two) days prior to the booked excursion date. No refund will be possible for those cancellations with less than 2 (two) days prior to the booked excursion date. No refund will be given to those clients who do not show up at the departure point at the set time; or to clients who lose contact with the guide and therefore do not complete excursion.

5. CANCELLATION DONE BY THE TOUR OPERATOR: When, for any reason, the Tour Operator cancels the excursion, the client has the right to claim refund, only of the sum paid.

6. CHANGE OF BOOKING: For operational reasons or matters beyond its control (road conditions, strikes, delays, changes in opening times or other problems), the Tour Operator may modify the tour at any time or replace it with alternative services of the same type and quality. In such case, there will be no change in the excursion’s price and the modifications will be proposed and communicated before departure. When, in spite of reservations, during the periods of greatest attendance, there are entrance delays to the museums or when the entrance to the Cathedral is closed for religious service, the Tour Operator and its staff are not responsible.

7. CHILDREN FARES: Children under 2 years of age travel free when sitting with their parents. If they wish to seat independently, must seat on a baby-seat (as per law) and pay 50% of the price. Children aged between 2 and 8 have 50% reduction. In this case, a document to prove the child’s age is required.

8. PRICE MODIFICATIONS: In case of sudden increase in individual prices indicated superior to 10%, due to new taxes or duties, the excursion price will be modified accordingly. Clients will be informed in writing. The program and the prices, are valid from 20th March 2008 to 20th March 2009.

9. TOUR OPERATOR BOND: The excursions scheduled in the program are covered by R.C. insurance for the risk, limits of indemnity which appears in the article 13 of L.R.T. 16/94 with AURORA ASSICURAZIONI nr. 47805914. The Tour Operator does not respond for damages caused by third parties or for reasons beyond their control and is not responsible for loss of valuable objects or luggage during the excursion.

10. DISPUTES: Any complaint by the client must be communicated in writing to the Tour Operator staff within and no later than 10 business days after the date of the tour. The complaints or disputes that cannot be resolved amicably between the client and the Tour Operator, shall be referred to the Florence Court.